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Dispatch Time: 24-Hour

We strive to dispatch all orders within 24 hours.

Delivery Time: 3-5 Working Days

Orders will be delivered within 3-5 business days. In rare cases, there may be a delay in delivery. We appreciate your patience and understanding.

Returns & Exchanges

We offer hassle-free exchanges and returns within 7 days from the date of delivery.

Cash on Delivery orders are eligible only for store credit or exchange. Prepaid orders are eligible for returns and refunds.

Please Note:

We accept returns only for items in their original packaging, unused, unwashed, and undamaged, with all tags intact.

To initiate a return, please submit a request at https://cranberryretail.com/returns along with a clear photo and product opening video illustrating the product’s defects. Once your return request is approved, our team will arrange for the pickup of your order within 4-5 working days.

If your location is not serviceable by our courier for reverse pickup, you'll need to cover the shipping costs to return the product.

Do not accept a delivery if the packaging is open or unsealed.

Prepaid orders that are exchanged are not eligible for a refund.

For returns and refunds on prepaid orders, a Rs.100 fee will be deducted from the invoice value to cover the courier return charges.

If a prepaid order is cancelled or refused after dispatch, the shipping fee will be deducted from the refund.

For a second exchange, an additional Rs.200 fee will be applied to cover courier costs. Please contact us at support@cranberryretail.com to proceed.

Items purchased during sales, offers, or with coupon codes (COD or prepaid) are not eligible for refunds but can be exchanged.